Access Now is looking for Digital Helpline Responder

Access Now Tunis  Lieu non précisé 5 Avr 2019

Description du poste

Access Now Tunis is looking for

Digital Helpline Responder 

Knowledge, Skills & Abilities
We do not expect applicants to have every qualification described below. We expect this Team Member to grow into their role, and to also make it their own.

Women and LGBTQI individuals are encouraged to apply. We are keen to receive applications from people who consider themselves under-represented in the security and/or technology communities

Technical skills, including troubleshooting & familiarity with Microsoft Windows, MacOS, and Linux-based operating systems is a strong advantage
Familiarity with anonymity and circumvention tools, security technologies, risk assessment frameworks is an advantage
Prior experience working with, or interest in supporting women and/or queer communities, civil society, and human rights defender organizations in the region
Fluency (strong written and verbal communications) in English and Arabic is essential; applicants who can speak and write in an additional language are at an advantage
Strong cultural understanding and experience across the region
Experience working in incident response or customer support escalation teams;
Interest in training and user education
Ability to work on a flexible, shift schedule
Willingness to travel on occasion

A level of education that when combined with your professional experience will show you have the capability to contribute meaningfully to Access Now Digital Security Helpline and the users we support. Candidates who have relevant academic degrees or security certifications are encouraged to apply.

This is a full-time position based in Tunis, Tunisia. Expected working hours will generally be from 9 a.m. UTC +1 to 5 p.m. UTC+1, with occasional meetings out of business hours.

Salary and Benefits
Competitive salary commensurate with experience.

We offer benefits to help our employees embrace new challenges and allow them to advance their career. Those include technical training, language training, health benefits, travel, and access to our global network of knowledge and expertise!


Resume / CV Cover letter outlining your suitability and vision for the role
When emailing your application to, please include « Digital Helpline Responder – Tunis – [Your Name] » in the subject line.

Ville : Tunis
Nom / Entreprise : Access Now Tunis
Email :
Adresse : 14 Rue Saleheddine El Ayoubi, Mutuelleville, Tunis

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